Remote support - on-Demand Assist app (real VNC)
Description
When the FBM IT support cannot come to your workplace, we use VNC Connect to provide remote support. This service is available for all configurations (Windows, OSX, Linux) and allows your IT manager to view your screen, send you documents, and take remote control of your computer.
The opening of an On-Demand Assist session uses unique access identifiers, valid for a single intervention, only in your presence and with your consent.
Starting a session
- At the request of your IT correspondent, go to https://www.realvnc.help/ and download the temporary troubleshooting application (On-Demand Assist app) if it is not already installed on your computer.
- Launch On-Demand Assist app and enter the 9 digit session code provided by your IT manager.
- Accept the privacy notices.
VotreThiscorrespondantallowsinformatiqueyourpourraITensuitemanageraccédertoàaccessvotreyourordinateurcomputerafinanddeviewvousyourdépanner.screen in order to provide remote assistance.
TerminerClosing unethe remote session à distance
La sessionThe Real VNC sesession termineends automatiquementautomatically siif vousyou décidezclick de cliquer sur le boutonthe TerminerEnd laSession sessionbutton ouor siif votreyour correspondantIT informatiquemanager quittecloses l’the application.