Passer au contenu principal

FAQ

This page is outdated. The procedures described here are about owa.unil.ch, which is now completely obsolete, having been replaced by outlook.office.com. The IT center apologizes for the inconvenience.

Where can I see the amount of free space on my mailbox?

The info is available in Outlook Online (web)

Mailbox storage information is not available on the desktop apps. It is only available via a Web browser.

  1. Connect to Outlook Online here: https://outlook.office.com
  2. Click on the gears in the top right, then on Show all Outlook Parameters

    image-1648044350893.56.58.png

  3. Go to the General tab, then Storage

    image-1648044393183.56.36.png

How todo I set up an automatic reply?

You can set an automatic reply?

You must configure the automatic reply (or out of office) message directly in the Outlook Online Web client.

To do so:

(web)
  1. Connect to Outlook Online through your browser at:here: https://outlook.office.com
  2. Enter your username / password
  3. Once inconnected, click on the interface, click the cogwheelgear on the top right andof choosethe "options"window then click on Show all Outlook settings
    auto_1.png

    image.png

  4. In options,

    Go chooseto “Mails, then Automatic replies”,treatment under the "Mail" and "finally Automatic processing"replies.

    menu

    owa_oof1.pngowa_oof1.png
     
  5. Turn on Automatic replies enabled

    image.png

    You can then tick “Send automatic replies"

    owa_oof.png

    auto_4.png

  6. Beware with Exchange you have to setneed two replies:entries: one for theUnil UNIL usersmembers, and one for messagepeople comingthat fromare outsidenot theUnil organisation.members. To do soso, select “Send replies to people that are not in your organization and add another automatic reply messages to senders outside my organization"there.


    auto_5.png

    image.png


Do notDon't forget to turndisable offautomatic the optionreplies when youyou're return, or use the end time option.back!

How can I redirect my emails?

The setting is available in Outlook Online (web)

How

By redirecting your Unil emails to configureyour aprivate, redirection?external

Ifmailbox, you choose to do so, you are entrusting your own data to companies that aretrusting external toentities thewith UNIL;their thiscontents. isTherefore, why the Centre informatiqueInformatique does not offerprovide any support regarding the utilisationkind of thesesupport websitesfor external email providers and canwill innot noand meanscannot be held responsible for any kindprejudice ofand damage thatcaused wereby to happen due to yourthe use of thesethe websitesaforementioned orexternal emailsemail thatproviders. do

If you are notemployed redirected toby the destination mailbox. What arrives in your UNIL mailbox is what counts.

Concerning the university staff,university, using an external service may go against the internal UNIL directives.

YouFor muststudents configureonly!

Outlook Online provides various options to either redirect all or some of your incoming emails. These options can all be set in the redirection rule directly on the Outlook Online web client

In Outlook Online, you can create forwarding rules to automatically sort emails into folders or send the email directly to another address. There are many possibilities, we will focus on the example of an automatic redirection of an email coming from another address.settings.
 

  1. Select the menu "options" through the cogwheel

    redirection1.png
  2. Select “Inbox and sweep rules”
  3. Under "Inbox rules", click on the plus sign to add a rule

    redirection2.png
     
  4. To create a redirection click on “It was received from"

    redirection4.png
     
  5. You can then add the name of the sender that will have their messages redirected:

    redirection5.png

     
  6. Finally, choose to which address the email will be redirected to with “Do all of the following” —> “redirect the message to..."

    redirection7.png
     
  7. Save the rule.

How to display Bcc in Outlook Online?

  1. In the web client https://outlook.office.com, click on new message.
  2. Click on Bcc on the top right hand:

    OWA_Bcc_EN.png

How to display the headers of an email in Outlook Online?

When you notice a fraudulent email on your email box (spam, phishing) and wish to report it to the Helpdesk to improve the spam filter, it is necessary to send us the headers of the message.

Beware, you must perform this action on the web interface (Outlook Online).

  1. LoginConnect to Outlook Online here: https://outlook.office.com
  2. Once connected, click on the gear on the top right of the window then click on Show all Outlook settings

    image.png

  3. Go to the Mail tab, then Transfert and tick Enable transfer. Enter the email address you would like the emails to be transferred to.

    We advise users to also tick the option to keep a copy of the transferred emails to ensure that they do not lose emails in case they get bounced by the second mailbox.


    image.png

How can I access the Cci field in Outlook Online?

Just click the "Cci" label when you're writing your email in Outlook Online (web)
  1. Connect to Outlook Online here: https://outlook.office.com
  2. Select New email
  3. You can now click on the Cci label

    image.png

  4. If you would like to always have the Cci field displayed, you can enable the option in your Outlook Online settings.

    image.png

How can I see an email's headers in Outlook Online?

If you have opened a suspicious email or entered your credentials on a website you find suspicious, please change both your edu-ID and Unil passwords immediately. If you do not know how, call or email us.

It is now better to send us suspicious emails as attached files to helpdesk@unil.ch instead of the headers

Via outlook.office.com

If you notice that a suspicious or fraudulent email has reached your mailbox, you may send it to us as an email attachment and we'll then be able to better tailor our anti-spam filters. While we used to ask for them in the past, headers are no longer necessary or efficient — we are therefore only keeping the documentation here for general information should you ever need to access an email's headers for another purpose.


  1. Connect to Outlook Online here: https://outlook.office.com
  2. Select the fraudulentsuspicious email
  3. Click on the down arrow,… next to "Replythe all"smiley inon the top right hand of the message
  4. Select "View message details"
    OWA_headers_EN.png
  5. A “pop-up” window appears
  6. Copy/paste the all the detailsemail, and send themgo to theDisplay Helpdesk> (helpdesk@unil.ch)Show email details

    OWA_message_details_EN.pngimage.png

Finally, you

How can delete the fraudulent email.

Comment demander une confirmation de lecture ?

Web (Outlook Online)

  1. Create a new message
  2. Click on "..." at the top of the message
  3. Select "Show message options..."

    OWA_read_receipt_EN.png
  4. Select the confirmation you desire
    • read receipt: the receiver will be able to confirm they read the email (this depends on which client they are using)
    • delivery receipt: Exchange will give you the confirmation that the email was sent and received by the receiver but you will not be able toI know if itthe wasrecipient read

      OWA_read_receipt_EN_2.png

      • has
    5. received
  5. Send your email

Windows

  1. In a new message, select "Options" and choose what confirmation you desire

    Demande_Outlook_accuse_reception.jpg
     
  2. If you want to always ask for theor read receiptmy (onlyemail?
    possible
    Via onles réglages Outlook PC version), select "File" --> "Options"
  3. Under "Courrier", go down to "Suivi" and you will find two selectable options.

    Options_accuse_reception.jpg

How to enable automatic confirmation of read receipts?

WebOnline (Outlooksite Online)

  1. f you would like to always send read receipts, select "Options" -> "Settings"

    OWA_options_EN.png
     
  2. Open "Read receipts" on the right hand side, and choose the "Always send a response" option, before choose "Save".
    OWA_automatic_read_receipt_EN.png

Windows

web)
  1. IfConnect youto wouldOutlook alwaysOnline sendhere: https://outlook.office.com
  2. Select New email
  3. Click on …

    image.png


  4. Select Show message options…
  5. Tick the options you'd like to use
    • Read confirmation : the recipient can confirm that they have read receipts,your selectemail "Options"if ->they're "Settings"using a compatible application
    • UnderReception "Mail",confirmation scroll down to "Tracking" and: you will find,get asa shownconfirmation inthat the picture,recipient thehas tworeceived optionsyour toemail check.if they're using a compatible application, but you will not know whether or not they've read it

      Outlook_confirmation_automatique.jpg

      image.png

These

Howoptions are application-dependent. Thus, they are not a sure way of knowing whether your recipient has actually received or read the email you've sent them.

In the Outlook for Windows options
  1. On Windows, launch Microsoft Outlook
  2. In a new email, select Options then tick the confirmation types you desire

    Demande_Outlook_accuse_reception.jpg
     
  3. If you would like to displaygenerally get confirmations, navigate to File > Options
  4. In emails go to tracking and tick the options that you would like to enable.

    Options_accuse_reception.jpg

How can I enable read confirmation for the people who send me emails?

In the Outlook Online (web) settings
  1. Click on the gear icon on the top right of your Outlook Online window, then select Show all emails?Outlook settings

    image.png

  2. Find the Read receipts option in the settings and select the one you would like to enable

    image.png

In the options on Outlook for Windows
  1. Go to File > Options
  2. In emails, go to tracking and select the option you would like to enable

    Outlook_confirmation_automatique.jpg

How can I load all my emails on iOS?

iPhone

By default, Exchangethe Mail app on iPhone williOS only displaydownloads a week'slimited worthamount of emails byonto defaultyour for performance reasons. Here'phone's howmailbox. If you would like to displayhave more.access REQUIREMENTS:to older emails, you will have to change the configuredMail yourapp's iPhone for Exchangesettings.

Via les réglages mail sur iOS
  1. Go to settingsSettings
  2. Go to Mail

    iOS_1.png

  3. Select your Unil Exchange account

    iOS_2.png
     
  4. Select Mails,E-mails Contacts,to Calendrierssynchronise

    iOS_1.png


     
  5. Select your Exchange account

    iOS_2.png
     
  6. Click on Emails à synchr.

    iOS_3.pngiOS_3.png
     
  7. SelectPick anthe option inthat thefits listyour use case

    iOS_4.pngiOS_4.png
     
  8. Here you go!Done!

How

What's the trashcan's trashcan?

The trashcan's trashcan is a function that allows you to recover deleted and emptied items?emails.

TheThis “trashoption ofonly trashedworks items” is an Exchange feature that can recover to some extent,on the messagesOutlook thatapps haveand beenweb-app. emptied after deletion.

Please

Via notethe thisDeleted featureitems ison only available if you use OutlookOnlook Online or Outlook. Indeed, Apple Mail completely deletes the items from the deleted items folder and the items are no longer available in the "trash of trashed items".

To use the trash of trashed items, you must pass through the Outlook Online web application.

(web)
  1. Go to your Deleted items folder
  2. Select Recover deleted items...

    image.png


  3. Select the “Deletedemails items”you'd folder, if it's empty but you have an email you wishlike to retrieve
  4. Right-click and select “Recover deleted items…"

    corbeille_1.png
     
  5. A "pop-up" window appears and you enables to select deleted emails that you wish to recover.

    corbeille_2.png
     
  6. Look for the email you want to get backrecover, then select the email and click on “Recover"Restore

    corbeille_3.png

    image.png

  7. Validate

    corbeille_4.png

The search function does not work properly currently,

Via the emailDeleted mustitems bein searchedOutlook for manually.Windows
  1. Go to your Deleted items folder
  2. Select Recover items recently removed from this folder

    image.png

    I

    3. am
  3. Select the emails you'd like to recover, then check that Restore Selected Items is ticked and click on Ok

    image.png

I'm on Linux, how cando I set upaccess my mailUnil client?

email?

TheWe IT department recommendsrecommend using Outlook Online (https://outlook.office.com) on Linux.

    • WeThe adviseeasiest Linux usersway to useaccess your Unil email, calendar, and other Exchange features is through the web interface https://outlook.office.com. This is the best solution to enjoy all the possibilities of this system (email, calendar, tasks, contacts).
    • Some Genericgeneric parameterssettings are available forif configuringyou'd alike third-partyto messagingset softwareup (IMAPan messagingemail-only managementclient. only).

Part of the text of my email is insend as an attachedattachment

file
In Apple Mail, go to the Attachment options under the Edition top menu bar entry.

SomeThere is a known issue with recipients not receiving the full email when the sender is using an older version of your recipient may inform you they did not get your entire email or that parts of it were in an attached file. If so, you're probably running a Mac with the Apple Mail software..

This happensissue becauseoccurs Microsoftwhen Exchangean Serverattachment is reformattinglocated messagesbefore sentsome throughof the email's content, making the Exchange server think that the attachment signals the end of the email's main body of text and thus disregarding everything after it. As soon as the server sees one attachment in a message, it stops looking for text, and treats anything else in that message as an attachment.

To work aroundavoid this issue, proceedyou as follows:can:

  1. In the Mail app,app clickfor onmacOS, go to EditEdition
  2. Click onSelect AttachementsAttachments
  3. MakeTick surthe options Always send Windows compatible attachments and Ensure that "Alwaysthe Sendattachments Windows-Friendlyare Attachments" and "Always Insert Attachmentsalways at Endthe end of Message"the are checked.email

    FAQEx_Mail_attached_files.png

FAQEx_Mail_attached_files.png

How todo I automatically empty yourthe deletedDeleted items folder?


ByWhen default, we do not automaticallyyou delete anyan email.email, Your emailsit will addbe up,moved using up your free space, in particularto the deleted items folder. You can configure your email client to automatically purge your deletedDeleted items folder on your mailbox and remain there for 30 days after deletion before being fully deleted. If you'd like your Deleted items folder to be emptied faster, you can make it automatically empty itself when you exit.close your email application or the Outlook Online webpage.

Web
Via the Outlook Online options (web)

After following these steps, the Deleted items folder of your mailbox will empty itself when you log out of Outlook Online)

Online or close the browser window you're using to access it.

  1. Connect to Outlook Online using a browser:here: https://outlook.office.com
  2. Enter your UNIL username and password
  3. Once connected, clickClick on the cogwheelgear and clickicon on “options"
    OWA_options_EN.png
    the
    4. top
  4. Inright, then Options,

    auto_1.png

    5. choose
  5. Navigate to MailEmails ,then Automatic processingtransfer
  6. Tick the box next to Empty Deleted items folder when I log out and click on Message optionsSave

    .
  7. Tick the Empty the Deleted Items folder when I sign out option and click on Savevider_poubelle_OWA.png

OWA_emtpy_deleted_EN.png

In

Apple Mail

Mail, in the app's settings
  1. In the Mail menu on the top left of the screen, select Preferences…
  2. Go to the Accounts tab
  3. Select your Unil account, then the Mailbox Behaviors tab
  4. Ensure that Store deleted items on the server is ticked
  5. Next to Erase deleted items, select When closing Mail

    mail_corbeille.png
In Outlook for Windows, in the settings
  1. Go to File

    Outlook_vider_poubelle_1.png

  2. Then Options

    Outlook_vider_poubelle_2.png

  3. Under Advanced options, tick Empty Deleted items when closing Outlook

    Outlook_vider_poubelle_3.png
In Thunderbird, in the settings
  1. In the Settings menu, select PréférencesAccount Setting
  2. Select the sComptes menu

    vider_poubelle_tbird_1.png

  3. Select your UNILUnil account,account and choosego theto ComportementsServer des BAL menu
  4. Make sure the Stocker les messages supprimés sur le serveur is ticked
  5. and in the menu Effacer les messages suppriméssettings, selecttick ÀEmpty latrash fermeturewhen dequitting Mail

mail_corbeille.png

Outlook PC

  1. In the Outlook menu, select Fichier

Outlook_vider_poubelle_1.png

  1. In the left menu, select Options

Outlook_vider_poubelle_2.png

  1. In the Options avancées menu, tick the Vider les dossiers Éléments supprimés à la fermeture d'Outlook option and save by clicking on OK

Outlook_vider_poubelle_3.png

Thunderbird

  1. In the Options menu, select Paramètres des comptes

vider_poubelle_tbird_1.png

  1. For you UNIL account, click on Paramètres du serveur and choose the Vider la corbeille en quittant option.



vider_poubelle_tbird_2.png

Retention

Can strategies:I plannedinstead emailempty deletion

the Deleted items folder on a schedule?
Yes, via the retention strategies in Outlook Online (web)

By default, no email is automatically deleted from your account. If youyou'd wishlike the Deleted items folder to automaticallyempty deleteitself certainon email,another schedule than the default 30-days, you can applychange the retention strategy policystrategies in Outlook Online.Online.

RetentionThese strategy policies canoptions only apply to the user-created folders inside your mailbox on Outlook Online, and will therefore not be applied to personalthe folders, that you created yourself, and cannot be applied to systemdefault folders (Inbox, Calendar, Deleted items, Drafts, Junk, Sent items, etc.).

  1. Connect to Outlook Online using a browser:here: https://outlook.office.com
  2. Enter your UNIL username and password
  3. Right Right-click on the folder that you whichwould like to apply acustom strategyretention onstrategies to
  4. Select AssignAttribute policystrategy and chooseselect the policy you wish to apply. For example, if you choose 1 Week Delete (7 days), all messages received over 7 days ago inone that foldersuits willyour beuse deletedcase best.

OWA_retention_EN.pngstrategie_retention_OWA.png

Are there limitations when sendingit emailcomes viato the UNILemails servers?

I might send from my Unil account?

Yes,Yes! byTo default,prevent anspam, emailUnil accountaccounts usingfollow the UNILdefault serversExchange Online send limitations. You can sendfind emailsmore upinfo toon 200the addressesofficial perMicrosoft hour.page Thison limitthis is necessary to thwart compromised account that try sending masses of spam emails.topic. If you were in a position to need to send more,more pleaseemails than allowed by the settings, you should either use a distribution list or contact the helpdesk.

How

Can toI remove ana addresssender from my blocked senders list?

blocklist?

In certainsome cases, asomeone usermight canmistakenly end up onin your blockedblocklist. senders list. This means allTheir emails sendwould bythen that user willautomatically end up in your Junk emails folder.

To remove a usersomeone from thisyour list:blocklist, you will need to access the settings in Outlook Online.

Via Outlook Online (web), in the Options
  1. Log onConnect to Outlook Online here: https://outlook.office.com
  2. GoSelect intothe yourgear options by clickingicon on the cog in the top rightright, cornerthen click Options

    image-1587468827861.png

  3. InNavigate to the leftappropriate menu,section unrollby going: CourrierEmails > Accounts > Block and authorize, Comptesthen and select Bloquer ou autoriser. Scrollscroll down to ExpéditeursBlocked bloquéssenders., You may now select the addresssenders you would like to remove,remove clickfrom your blocklist, then clock on the bintrascan icon,icon thenand click EnregistrerSave atto save your changes.

    image-1587468857090.png


How do I remove my Unil account from the topmacOS ofMail app?

Via the page.

image-1587468857090.png

How to delete an email account on OS X?

Some versions of Apple Mail onSettings, in the application

On older versions of OS X (mostly 10.10.5) are buggy. If an email account's closed, or if the associated password is wrong, the Apple Mail clientfor willmacOS send10.5 thousands,and sometimesbelow, millionserroneous credentials may end up sending a deluge of requestserror tomessages towards our mailservers. server.It Inwould thistherefore case,be you should either upgrade your operasting system (recommeneded, 10.10.5 is no longer supported!), enter the correct password, or delete the closed email account.

Howadvised to remove anthe Unil account from Appleyour Mail:saved Mail accounts.

  1. In the Mail app for ofmacOS, yougo Mac, selectto MailSettings > Preferences, and click onthen Accounts.

  2. Select the Unil account, and click on remove .-

If the Unil account is used by other appsapps, you may have to go and remove it in System Preferences > Internet accounts.

Can I keep my Unil email after the end of my contract or studies?

No. A Unil account and its associated mailboxes are closed six months after the end of the person's studies or contract. It is very important that you save all the emails you would like to keep before your mailbox is closed.

All Unil mailboxes are dependent on yourtheir Mac,respective Unil accounts. Thus, when a Unil account is closed, the systemmailbox willassociated askis closed as well. This is why we strongly advise you to removeinform the accountpeople contacting you via your Unil email and provide them with another address at which they may reach you, and also save all the emails you'd like to keep. Accesses are closed six months after the end of a person's contract or studies.

If you've graduated from theUnil, Systemyou Propertiesmay Internetbe Account. Click on the buttoneligible to openan InternetALUMNIL Accounts,email. andThis unselectis thenot Maila optionfull formaybox, thebut account.only Toa stopredirection usingtowards thean accountemail inaddress allof your apps, select the account then click on the remove button .choosing.









Retour en haut